As a specialist provider of person centred care services in the home Person centred care is the cornerstone of every service delivered by Trailblazer Social Care. We aim to work in partnership with our clients and develop realistic and achievable person centred care plans whose objectives are achievable and measurable. We are honest with our clients about what we can achieve and we work hard to find a solution which works for them. Our aim is to develop the optimal balance between the non-clinical and clinical needs of our clients and always to provide a service which promotes our clients’ independence, allow them to live a life which they and and their family members wish to lead.
Our person centred care approach enables clients and their family members to be directly involved in formulation of their support packages and define the delivery of their service. Clients play a pivotal role in the delivery of their care and we encourage their involvement and participation in a range of activities including:
• Defining the person centred care package, service rotas and the profile of staff to be involved.
• Interviewing candidates to ensure a suitable match with their requirements.
• Input into the on-going assessment and review of staff.
• Active involvement in
Following completion of a person centred care plan, we formalise our approach to care through providing clients with a welcome pack.
We are devoted to improving our approach to delivering a person centred service and are committed to the `Making it Real Agenda’ which seeks to support organisations in the delivery of personalised care www.thinklocalactpersonal.org.uk.
Trailblazers Social Care is registered with the Social Care Commitment. This is our promise to our clients to continue to improve the quality of care and support in adult social care in England. Equally we encourage our employees to sign up to the employees to sign up to the Social Care Commitment. www.thesocialcarecommitment.org.uk
Feedback from our monthly and annual client satisfaction is a key component of our Quality Assurance Process and it helps us to continually learn and develop our practice to ensure that our clients continue to receive the highest standard of care that values and respects diversity, individual rights and choices and the promotion of privacy and independence.
Our Quality Assurance process helps us to continually review and revise our care assessments documents, risk assessment and management plans and our recruitment, retention and training of our staff policies and procedures.
To find out more about our approach to delivering person centred care or to understand how we can support your needs, please contact our dedicated care at home team on 0330 123 0585.